Terms and Conditions

 



GENERAL FAQS


Do you have an actual shop that I can visit in person?


No, sadly we’re purely an online retailer, without a public access shopfront or showroom.

How do I contact you?


As an online retailer we do not field enquiries, accept orders, or process payments by phone.  To request a custom quote, simply fill in our quote form and for all other enquiries, e-mail sales@justjars.com.au - We endeavour to respond to all messages within 24 hours.

How long has your business been operational?

Just Jars was started in January 2012. Our ABN is 58789594604 and we are registered for GST.

Do you hire out your jars?

No, all of our jars are available for purchase rather than for hire.

Why do you only sell certain pack sizes of jars in your online store, and through eBay/ Etsy?


Through our online store(s) we only sell specific sets of jars selected to fit into standard mailing boxes, in order to provide the most cost effective postage possible. For a custom mix of jars sizes or quantities not listed, simply fill in our quote form to request a total price.

Do you have stock of all listed items at all times?

Usually, yes!  We endeavour to maintain availability of stock across the entire product range and to accurately reflect these stock levels via all sales channels, but this is not a guarantee of availability of any item.  Should a supply issue arise, impacted customers are promptly contacted.

 


POSTAGE


How can I tell how much it will cost to ship the jars I want to buy?

After adding the jars to your shopping cart, simply go to the cart page, where you can enter your postcode for an immediate shipping cost estimate.

Which postal carrier do you use?


We ship the majority of orders via Australia Post, with tracking. Larger orders may be shipped via courier. Labels are shipped in standard envelopes without tracking.

Can I have my order shipped to a PO Box?

Yes!

Do you offer Express Post?

Sadly not for any glassware items (jars/bottles).  Sending items via Express Post removes the possibility of categorising boxes as "manual handling only", and accordingly Express Post items receive rougher treatment in transit, resulting in a greatly increased risk of breakage.  For this reason we offer regular mail only.

What if I'm not home when my delivery arrives?

Unless you provide an authority to leave, deliveries require a signature upon receipt, so if no-one is available at the deilvery address, the Postie will typically return item(s) to the closest local Post Office for you to collect at your convenience.  He/she should leave a card in the mailbox advising of this.  Please note that most Australia Post outlets hold parcels for 2 weeks only, before returning any unclaimed item to sender.

Do you deliver Internationally?

At this time we do not offer any shipping options outside Australia.

I’m thinking of ordering multiple items in bulk. Can you offer any combined postage savings?


Often, yes. For large bulk orders (e.g. 500+ jars/bottles) we typically secure a comparison quote for courier delivery, which can work out more cheaply than Australia Post, particularly when sending a large quantity of glassware items. If you are considering a bulk order of this nature and would like a custom quote simply fill in our quote form

How quickly will you dispatch my order?

We aim to pack and dispatch all orders the next business day following receipt of payment, with tracking provided. The transit time for your delivery to reach you via Australia Post varies depending on your location.  Just Jars takes no responsibility for any unforeseen postal delays in transit.

I ordered my jars over 2 weeks ago, and they still haven't arrived.  What should I do?

Contact us!  Delivery timeframes to most metro locations are only a few days at most, and no matter where you're located in Australia (even in the most remote locations), it shouldn't take more than a couple of weeks for your order to reach you.

How can I be sure that my jars won’t break in transit?


We package our jars extremely carefully and breakage is rare - We ship hundreds of thousands of jars each year, with only a handful of incidents. You may also like to check out the feedback we receive via the Just Jars Australia eBay store, as a lot of the comments relate specifically to our packaging and should give you some reassurance. (Also see below information in "Terms & Conditions" section, regarding our replacement policy).

I'm ordering a mix of different jar shapes/sizes - Will each product come in a separate box?

Not necessarily!  Orders are always packaged in the most economical way possibly, utilising the minimum number of boxes to keep shipping costs as low as possible.  The postage charges in the online store reflect this, and are calculated based on the smallest possible number of individual boxes required for the total order.

 


PRICING & PAYMENT


Can you offer any discounts for bulk orders?


Customers wishing to order in excess of 250 units are welcome to contact us by e-mail prior to purchase in case promotional / bulk savings can be applied.

Why is it cheaper to purchase a standard pack size of jars, rather than a custom quantity?

We offer our best unit pricing for the standard pack sizes of jars sold via our online store, which also attract a preferential postage rate.  Custom orders represent quantities of jars which necessitate custom packaging - Accordingly they are subject to a unit price surcharge, and do not benefit from the same postage discounts.

I need a different quantity of jars to the pack sizes available in the online store - What should I do?

If you require a custom quote for a specific quantity of items not available via the online store, simply fill in our quote form

Do you have a minimum order size for custom quotes?

Yes, for custom orders we supply quotes only on twenty or more jars.

Do your prices include GST?


Yes!

Do you have a wholesale pricing structure?

No.  We are purely an online retailer, but many of our customers are small business enterprises or resellers, ranging from event firms, restaurants and florists to orchards and candle-makers!  If you are a business looking for a custom quote, simply fill in our quote form

What methods of payment do you accept?


We accept PayPal and/or creditcard payments (Visa / Mastercard / Amex) via our online checkout.

 



OTHER TERMS & CONDITIONS


The item I have received does not meet my expectations. Can I have a refund?

Refund of the purchase price excluding shipping costs is conditional on return of items in original condition within 7 days of receipt by the buyer. Please notify us of the return prior to posting. Outbound and inbound shipping costs remain the responsibility of the buyer.  Change of mind returns are accepted only at our discretion.

What if the worst happens, and I do receive broken jar(s)?


Should any jar(s) break in transit to the buyer, we send out replacements at our cost upon receipt of photograph(s) from the recipient clearly showing the breakage (so that we are able to make our own insurance claim for compensation from the postal carrier), as per our breakage policy. Replacement of jars is conditional on notification of breakage in transit being provided by the buyer within 3 days of receipt of the original delivery.

Disclaimer

Jars are originally manufactured for the purpose of consumables storage. Suitability of product for intended use remains the responsibility of the buyer. We accept no responsibility for damages incurred due to misuse of the jars.

 


THE JARS!


Do all the jars in the Just Jars online store come with lids?

Most of our jars/bottles are sold both with and without lids - When browsing the store, simply check the details in the product listing, which will clearly state whether you are looking at jars with or without lids included!

Are your jars sterilised?


No, jars are not pre-sterilised. They are brand new, and we recommend cleaning thoroughly prior to use with food products, to ensure removal of any unseen manufacturing residues.

How well do your jars seal?


The inside edge of our metal twist lids is coated with a rubbery compound specifically intended to improve the seal, especially for hot-fill (when the heat softens the compound, thus further optimising the seal between the jar and the lid).

Can your jars withstand high temperatures?


Yes, our jars are “food grade” and can withstand most temperature highs and lows within reason, including immersion in boiling water, dishwasher cycles, exposure to ovens.

Do your lids have a pop-up button closure?

No, with the exception of our Ball Mason branded jars (which have a two-part lid-and-band closure) our lids are standard metal twist lids, without a pop-up button closure (which is something that commercial operations in particular often seek for vacuum-fill). Both types of twist lids are essentially identical in many respects, the key difference being that caps with an integrated pop-up button closure can provide a visible indication to a customer that the jar has not been opened since sealing.



Can I put candles in your jars?

Although we do not formally guarantee our jars for purposes other than their intended use (food storage), as food-grade jars they are able to withstand high temperatures and we are aware that many of our buyers choose to use them as candle holders, seemingly without issue.  Please keep in mind however that like almost all glass jars retailed in Australia, our jars do have a slightly domed base (just take a look at the underside of any jar of jam in the supermarket and you should see an example!) so if using the jars as candle-holders, many buyers opt to stabilise the candles with sand, pebbles, melted wax, or any other suitable substance.

Can I make candles in your jars (i.e. pour melted wax directly into the jars)

Although we do not formally guarantee our jars for purposes other than their intended use (food storage), as food-grade jars they are able to withstand high temperatures and we are aware that many of our buyers choose to use them in the candle-making process, seemingly without any issue.

Do you supply tags, labels or twine with your jars?

For the most part any additional props which appear in our product photographs are shown purely to illustrate how the jars could be used, and are not for sale. We do however sell a limited range of jars with stickers as well as a small selection of chalkboard labels.

Why do you provide a volume (ml) capacity for your jars, not a weight (g) capacity?

We provide a volume measurement for our jars in millilitres (ml) only because the weight that they hold in grams depends entirely on what substance they're filled with - One particular jar might hold 10g of marshmallows, yet hold 100g of marbles!

 


PRIVACY POLICY



At justjars.com.au, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Storage and security of your information

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Disclosure of your information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of justjars.com.au, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

Third parties

We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of justjars.com.au, our customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.

Links

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Change in privacy policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at sales@justjars.com.au and we will respond within 48 hours.